The training workshop concentrates on
how to maximize your effectiveness by defining
expectations, establishing ground rules and gives you a
new confidence. Following topics are covered in this one
day workshop:
What is
Communication?
Communication challenges
- Principles of motivation
- Motivation techniques to use
with your team
- Factors affecting motivation
Styles of Communication
- Aggressive
- Passive
- Assertive
Tools for effective
Communication
- Listening (Obstacles to listening, Emotional
filters, Establishing rapport, Exercises for
developing listening skills)
- Speaking (Obstacles to effective speaking,
Speaking with authenticity, Speak fluently and
confidently even under stress, Exercises for
developing speaking skills)
- Interviewing (Types of Interviews, Preparing for
the Interview, Types of Questions, Authentic
Speaking and Listening)
- Meetings (Handle difficult meetings sensitively
and constructively, Types of meetings,
Organizing meetings, Setting up expectations,
Tips and Techniques)
- Writing
- Workshops
Performance
Management
- Effective performance management
- Leaders' responsibilities for evaluating,
reprimanding, and counseling staff
- Preparing for performance management discussions
- Conducting performance management discussions
- Evaluating performance expectations objectively
- Reprimanding and counseling sessions
Duration
One Day Workshop, 10am- 5pm with 1 hour lunch break, at
your premises or at our training centre.
For more
information
contact
us |
